One to One childcare

Year after year, we look after many children who require a little extra support, and we are happy to accommodate their individual needs. Our childcare teams are well experienced in making sure every child is given the full Neilson holiday experience.

The one-to-one care service allows families and children to fully make the most of their holiday, whilst safe in the knowledge that the right level of care is being given to support a child with additional requirements. The service is completely tailor-made so whether your child prefers being with a group of friends or in a quieter environment then we are completely flexible.

What’s Included?

You will be allocated a Children’s Club staff member for the duration of your holiday. They will give your child the full Neilson Children’s Club experience that is tailored around their specific needs, whilst ensuring the safety and enjoyment of your child is at the forefront of their minds. They will contact you prior to your holiday to help get to know you and your child a little bit more.

Your child will be able to be in the Children’s Club six days a week, whilst the Children’s Club is open. We ask that you pick your child up for one hour a day so that the Children’s Club staff member can take their break. This may be flexible once you’re in the resort, all you need to do to find out is speak to the Children’s Club Manager when you arrive.

Please be aware that if your child attends extra evening care in the resort we may need to allocate a different member of staff to look after your child. This can be arranged in resort with the Children’s Club Manager who will allocate a staff member who will be experienced with the one-one service.

How to book?

This service is growing in popularity year on year and therefore it needs to be requested and booked in advance of travelling to the resort. There is limited availability with this service due to the staffing levels required. Speak to your sales consultant about adding the one-to-one service to your booking.

The one-to-one service is available for children aged 16 years and under.

The cost of the one-to-one service will be confirmed at the time of booking.