Booking a holiday

MAKING A PAYMENT

We accept payment by bank transfer for balance payments, not deposits. Please make the transfer to our Natwest account detailed below. Please ensure you quote your booking reference as the payment reference.

Name; Neilson Active Holidays Limited Bank; National Westminster Bank Sort code; 60-00-01 Account Number; 41330110

IBAN GB18NWBK60000141330110

SWIFT/BIC NWBKGB2L

We also accept all major payment cards (excluding American Express). We don't charge for using credit, debit or charge cards.

Please note that payments made my bank transfer can take up to 5 working days to process and show on your booking.

When is my balance due?

Your balance is due 12 weeks before your departure. You can view and make payments on your balance by logging in to your My Neilson account area.

Flexible payment plans

With our new pay monthly option, you can now spread the cost of your Neilson holiday over a 3-18 month period and secure your holiday with a 10% deposit for Beach club holidays / £100pp for Ski holidays. Using your credit or debit card, this hassle-free payment option is designed to make your holiday planning easier and budgeting for your holiday a breeze.

• Will it cost me extra to use flexible payment plans?
  No, there will be zero payment fees and no interest fees. You'll pay exactly what you'd pay if you paid for the entirety of your holiday at the time of booking.
• Who's eligible to use flexible payment plans?
  It all depends on when you’re booking your holiday for. As long as you can make a minimum of three monthly payments and one final balance payment, 28 days before departure, you’ll be able to use our flexible payment plan.
• Can I decide the date I make my monthly payments on?
  Yes! We have a choice of payment dates of either the 1st, 15th or 28th of the month. You’ll have to select the date of the month you’d like your payments to come out, so we can take the money straight out of the account you’re paying your deposit with, on your preferred date.
• Can I make changes to my monthly payment plan?
  Once you’ve set up your payment plan, you will not be able to modify any aspect of the payment plan. But you can check when your next payment is due, how many payments are left, and make additional payments in your My Neilson account, if you make any additional payments on your booking or booking amendments, your plan will automatically adjust your monthly payments to reflect this.
• Can I cancel my monthly payment plan?
  Yes, you’re in complete control of your plan and can cancel at any time by cancelling your booking.
• What happens if I add to the total of my booking by buying extras like meals or seats?
  That’s no problem, we’ll just add it to your balance which will automatically adjust your future payment amounts. 
• Can I change how much I pay every month?
  No. Once you’ve paid your deposit we will spread your outstanding balance over the remaining payments, however if you make any overpayments this will automatically adjust your monthly payments to a lower amount.
• The card I paid with will expire before the end of monthly my payment plan – can I change it?
  Yes, just log in to My Neilson and make a small payment with a new credit or debit card (£1 will do it), this will automatically change your payment plan to use this new card for all future payments.
• What happens if my card's expired?
  When we notice a payment card has an expiry date before the next payment date we will email you remind you to update your payment card details.
• Can I make monthly payments using a credit card?
  Yes, you can pay using a credit card or debit card.
• Will you remind me about my monthly payments?
  Yes, we’ll send you a helpful reminder 5 days before each payment.
• What is the final payment due date?
  You should clear the final balance 28 days prior to departure, this will happen automatically if you're on a payment plan.
• How much deposit do I have to pay?
  For Beach club holidays the the deposit for flexible payment plans is 10%. Standard deposit for other bookings is 25%.
  For Ski holidays the deposit for flexible payment plans is £100pp. Standard deposit is £250pp
• I already have a booking, can I move onto a flexible payment plan?
  Unfortunately not, customers who have an existing booking or did not select a payment plan at the time of booking, will not be able to switch to a flexible payment plan.
• How do I add flexible payments to my booking?
  When you reach the 'secure payment' page you will be given the option to pay the full amount, pay monthly or pay a deposit. Select Pay Monthly to see your payment schedule and initial payment amount.
• How many months can I spread my payments?
  Your payment has to have a minimum of 3 months and a maximum of 18 months, the plan will automatically spread the payments over the number of months between booking and when you travel.
• Are my payment plans secure?
  We use tokenisation which is a security method used to protect a customer's sensitive payment information, such as credit card numbers, with a unique, random set of characters called a “token.” This process helps us to keep your payment data safe during transactions because the actual card information is not being used or stored. This is a standard used by all of the UK banks.

Find out more about flexible payment plans.

deals and discounts

For our latest offers visit the pages below:

Ski & board offers

Beachclub offers

Sailing offers

I can't find a deal or price I saw before?

All our holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price. Offers are also subject to change without notice but we will always try to warn you if a deal or offer is coming to an end.

Are there any adult-only holidays?

Whilst not strictly adult only, our Buca Beach Club is great for adults as all guests are 15 years and above. For more info see our Great for adults page.

How do I request special assistance for my flight?

For all airlines please use this link Special Assistance and Requests form.

Can we arrange a 1-2-1 nanny for our child with additional needs?

We want all children to be able to do their thing to the max! The activities we offer in our kids' clubs are full of fun and adventure, with the health and well-being of the children at the heart of what we do. Large groups, new environments and exciting activities can sometimes be a little overwhelming for children with additional needs, even if they thrive in mainstream education. When this is the case, they may benefit from our one-to-one care.

Designed to ensure all children are getting the incredible level of care they deserve as well as being able to safely enjoy activities as part of a group along with their new friends in the kids' club.

Talk to us about our one-to-one care service and if it's right for you and your family, please call us on 0333 014 3351 or email admin@neilson.com

Do I need travel insurance?

Yes, we require you to have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. Visit our holiday extras page to find out more about our insurance provider.

I'd like to order a brochure

We don't have any brochures available to view at the moment.

Can you cater for dietary requirements?

In our Neilson-run Beach Clubs and Mountain Collections hotels, chalet hotels or chalets, we can cater for most dietary requirements, be it vegetarian, vegan, gluten or lactose-free options, or even a special favourite for the kids.

These options will be delivered to the same quality as the regular menu at no extra cost. If you or anyone in your group have any dietary requirements please notify our reservations team 28 days before your arrival to ensure your needs can be accommodated. If you have any allergens which may cause a severe adverse reaction, please call our sales team before booking to discuss your needs further.

We can take requests for non-Neilson-run properties, but we can't guarantee your requests will be met as we don't run the properties.

Where are my tickets?

You can download your travel documents from your online My Neilson account area. From there you can keep up to date with your booking, manage your marketing preferences and make payments too.

Manage my booking

Please use My Neilson to manage your booking, add extras or advanced passenger information, manage your marketing preferences, view your payment plan or to make payments too.

Is there anything we can book for a special occasion?

If you're celebrating a special occasion such as a birthday or anniversary whilst on holiday with us, please let us know and we'll help you make it extra special.

What is the cut-off age for child prices?

On Beach Club and Sailing holidays, children are 17 years and under on the date of return from holiday.

For guests booking into one of our Mountain Collection properties, children are aged 14 and under on the date you return.

The lead passenger on any Neilson holiday must be aged 18 years or over on the date of departure.

Do I have to pay accommodation tourist taxes?

Unless we have stated that a service or facility is included or free in our accommodation descriptions you may be asked to pay a charge locally. For example local tourist taxes, room services (i.e. minibar), health and beauty treatments, snacks and drinks etc.

Tourist taxes are payable when you check out of your Beach Club accommodation in Sardinia, expect to pay up to €2.50 per person per day, with no charge for children under 12 years. There is no tourist tax to pay in Croatia. 

The Greek government has introduced a new compulsory tourist tax, called the Climate Crisis Resilience Tax, which will replace the previous hotel tax. You will need to pay the tax when you check out of the Beach Club. The rates are:

• Messini, Buca and Levante Beach Clubs €10 per room per night

• Vounaki €7 per room per night

• Cosmos €3 per room per night

• Xenia €1.50 per room per night

Prices correct as of March 2024.