Whether you’re perfecting your swing on the courts, having a go at rock climbing for the very first time, or treating yourself to a relaxing treatment in the spa, it’s our team of trainers, watersport ninjas, and all round good-natured activity experts who’ll be there to share the memorable moments with you. Because, while many things can make a good holiday, only people can create good energy.
We’ll let you into a little industry secret. With most holiday companies you are staying in a hotel run by someone else’s team. We don’t do that. Most of the resort teams are employed directly by us, returning year after year. And where we work with partners, we make sure they totally get the Neilson way and have orange blood too! So, the benefit to you is a better, more consistent experience. Like our teams, it’s the reason so many of our customers come back each year. We deliver your holiday. Guaranteed 100% Neilson.
The lowdown
- Experts in what they do
- Our secret sauce
- Warm and enthusiastic
- Hand-picked
- Bursting with good energy
Our beach team
You’ll find our beachies are in their element when they’re out on the water and working their magic on a dinghy, paddle board, kayak or windsurf. But they’re even happier when they get to share these moments with you.
The beach team are dedicated to your experience, so whichever beach activity takes your fancy, they’re ready to take it step by step or simply give the odd helping hand if you need it. Our guests have always appreciated the team’s patience and encouragement so don’t worry if you think you might make a splash - that’s what a Neilson holiday is all about!
Our cycling team
With fully guided bike rides available at all Beach Clubs, it’s safe to say our cycling team know our trails like the back of their hand. The team have prepared a wide variety of routes for all abilities to enjoy, from leisurely green rides to the nearest village for a quick drink, to more adventurous and technical red and black rides.
Whichever route is for you, rest assured our attentive and helpful team know everything there is to know, so you can really make the most of the spectacular views and winding trails whether you are on a mountain bike or a road bike.
The tennis team
Not only do we have a wonderful team of knowledgeable tennis experts to hand, but we’re also really proud to have Mark Petchey, former coach to Andy Murray and ex-GB player, on our books too.
You can make the most of our inclusive Mark Petchey tennis coaching and pre-bookable private sessions where you’ll work with coaches who’ve been trained by Mark and are eager to share their love of tennis with you too.
Our kids' clubs team
While you have the freedom to go off and do your thing, our fully qualified nannies and kids’ team are well equipped to make sure every child is having as brilliant a time as you are.
At the end of each day you can expect stories about beach picnics, pirate adventures, volleyball, kayaking, and that’s without mentioning your day of activities! The kids’ team dedicate their time to making sure our youngest guests go home having learnt new skills, had new experiences, and even having made new friends to keep in touch with.
Hear it from the kids - find out what some of our youngest guests thought of our kids’ club team.
The fitness team
Our brilliant fitness team offer a variety of fitness classes to help you start or maintain your fitness routine.
They hold professional qualifications of at least level 2 fitness instructors and are always available to answer your questions and provide support to help you achieve your goals. They are friendly and will encourage you to do your best.
Whether your thing is cardio, strength and conditioning or you prefer a more holistic approach with yoga and Pilates we have a huge variety of classes every week. Additionally, most of our Beach Clubs have fitness studios to accommodate all types of workouts.
Water ski and wakeboard team
Come and join the water ski and wakeboarding team for a ride to really get the adrenalin pumping.
It's surprisingly easy to learn the basics and with top tips from the Neilson ski team, even beginners can get up and ride behind the boat after a few attempts.
Our Beach Clubs hold 'Accredited Ski School' status given by British Water Ski and Wakeboard (BWSW), so you know the tuition will be excellent.
Our experienced instructors will help you get started, or provide you with tips to help perfect your wake jumps or flips.
Spa and Wellness
Our therapists will help you to get the most out of your holiday. They're highly qualified experts, delivering a menu of treatments that will make you feel fantastic and deliver real results.
Our therapists have a huge passion for what they do, so whether you're looking for ultimate relaxation or a targeted treatment, you're in good hands.
If you want to find out more about the treatments on offer, why not pay our therapists a visit and get your glow on!
Hospitality
Our team of professional chefs take great pride in showcasing a mouth-watering selection of freshly prepared food each day and the biggest challenge you'll face during your holiday will be what to try next!
And, whether you're craving a cocktail, need a coffee boost or quenching your thirst with a refreshing beer you can take your pick from a broad selection of beers, wines, cocktails, soft drinks and snacks all served up by our friendly team
And our hotel teams will ensure you're looked after, you have a comfortable room to relax in and the Beach Club is everything you expect it to be.
Neilson Mountain Experts
One of the things people love most about our ski holidays is our friendly team of Mountain Experts. It’s hard to disagree. They truly are experts in every sense of the word.
Guiding you around the slopes or refining your carve, they know their stuff. That’s not all. Mountain Experts are always qualified instructors, local to the resort.
They know exactly where to find the best snow and the best hot chocolate.
The sailing crew
Set sail on a flotilla sailing holiday and you'll soon be saying hello to the Neilson crew, who will show you your yacht, answer any questions and show you where everything lives. They'll also point out the way to the bar, so you can get to know the rest of the people on your flotilla too!
Once afloat, you'll meet the lead crew every morning to find out what's in store for the rest of the day. If you need any help or advice the Neilson yacht crew are just a call away. They'll also make sure they are first to the evening's destination, so you'll get help with mooring up too which is always a bonus.